Obtain fair treatment in the promotion practices used in the marketing and sale of insurance.
Obtain effective protection against competitive practices that may harm their economic interests and their ability to choose in the market, so that they can obtain the maximum benefit from their economic resources.
Freedom of choice
Freedom of choice among insurers, intermediaries and auxiliary service providers, with adequate quality standards.
Right to information.
Right to information, with emphasis especially in that there are no doubts about the content of the agreement, especially due to the existence of technical terms in terms of insurance. The information must be clear, accurate and necessary so that the consumer can make well-founded and independent decisions.
Timely response of your requests, and, when appropriate, timely payment of the compensation or benefits provided.
Intimacy and confidentiality of information.
Privacy and confidentiality of the information disclosed to the insurer, intermediaries and auxiliary service providers.
Rule In dubio.
Rule In dubio pro consumer.